Returns
To return the products you bought online, please contact our Customer Service on +971502864838 within a maximum seven (7) day period from receiving the order, a customer service agent will assist you with your request. Returns are not applicable for products bought on promotions or sale items. Returns requests for opened or used products will not be accepted.
Returned items should be unused and with all Provoc tags still attached and in the same condition as received, in their original box and sealed packaging.
Return of damaged products is limited to only manufacturing defects and not applicable in case of misuse or failure to follow care instructions.
If you paid:
- by credit/debit card directly on the Website:
When the products have been returned by courier to the warehouse, received, and accepted, Provoc will process the refund by crediting the Value of the returned product in the credit/debit card used excluding shipping, courier, customs and clearance fees. Please note that refunds can take up to fourteen (14) to thirty (30) business days to show on your account due to varying processing times between payment providers.
- by credit/debit card on delivery:
When the products have been returned to our physical store, received, and accepted. You will receive a store credit note/Voucher excluding all charges to be used within our stores only in the same country under the same company.
When the products have been returned by courier to the warehouse, received, and accepted, Provoc will issue an online voucher to be used on the Website. It takes up to three (3) to five (5) business days to receive this voucher by email or sms to the contact details provided by you
- by cash on delivery:
When the products have been returned to our physical store, received, and accepted. You will receive a store credit note/ voucher to be used within our stores only in the same country under the same company.
When the products have been returned by courier to our warehouse, received, and accepted, Provoc will issue an online voucher to be used on the Website. It takes up to three (3) to five (5) business days to receive this voucher by email or sms to the contact details provided by you. .
- by Delayed Payment Provider:
After Provoc receives, accepts, and processes your return, your refund will be processed in accordance with the Delayed Payment Provider’s terms & conditions.
If you received a product as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all provoc tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within seven (7) days of the date of your order.
We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.
Each refund voucher’s validity varies and provided to the customer via communication channels provided including the voucher code.
Kindly follow Return policy for same.
You can cancel your order only if you contact our Customer Service on +971502864838 before your order has been processed.
After your order has been processed any cancellation will be considered as Return, please refer to the Return section.
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